Caution Dealing With New Alarm Installers
If you decide a wireless system is right for you, we would recommend that you seek out a capable installer who is experienced in fitting hardwired as well as wireless systems.
We have seen new companies offering wireless-only systems who have proven inexperienced and less competent than would have been ideal.
An Alarming Case
Protect Yourselves From Poor Service and High Prices
We were alarmed to hear of one local homeowner who paid for the full-service upfront. They were charged 5 – 6 times what we would have recommended, but that is not all. The new company that performed their installation went out of business. Consequently, the 5 years of remote monitoring they had paid for – from a call centre/security response centre – was lost.
When the customer experienced difficulties with their alarm system (needed new lithium batteries) etc. they contacted the manufacturer of the alarm system directly as they had no one else to turn to. The manufacturer, in turn, recommended they speak to us as a well-established, local installation business.
Although we have been able to assist these customers now at sensible prices it does indicate that the advice given to consumers by organisations such as SSAIB and Which? Magazine really should be adhered to if you are looking for a new alarm installation company.